Airtel — auto deduction from main balance

Address:

Bally Ghoshpara vidyasagar sarani PO:Ghoshpara, ps:Nischinda Dis:Howrah, Howrah, West Bengal, 711227

I would like to inform on 15th july 2019 airtel has deducted rs 23 from my main balance. I have called immediately customer care and asked the representative what is this so? He replied you have to pay minimum 35 to activate outgoing service by the end of 28 days and also send me a code to stop auto deduction from main account balance.

I asked that customer care guy that how airtel can deduct money automatically while trai's new rule is clearly saying you can not do that, he replied he doesn't know anything.

Please do the needful as soon as possible

Thanks & regards
Kaushik das
Howrah (West bengal)