Airtel — auto deduction of my balance for whatsmob service

mak69

Address:

Jodhpur, Rajasthan, 342001

Whatsmob service has been activated on my airtel number [protected] without my consent or permission. On recharging for rs 200 i was surprised to see my balance got deducted immediately to the extent of rs 100. This is the main reason we prefer to maintain low balance because as soon as you recharge one or other services get active automatically. Just called the customer care and they have deactivated the service now. But its really a matter of concern how can the service providers active the services without the consent of customers or which the customers don't require.
Now on calling and confirming for the reasons of deducting the amt them they say that the now they have deactivated the service
But what about my amount will they refund. Requesting to refund the amount asap

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Comments

JHURANI

from Jamnagar, Gujarat

Rs. 150 has been deducted from my balance for WHATSMOB service. This was never ever asked to me. All of a sudden I just got a message "WHATSMOB service has been activated @ Rs. 150 for 30 days. Txn ID N[protected], 28MAR18 04:41. I immediately visited the Airtel Customer Care Centre at Adajan, near Bejanwala Complex, in Surat. And they are saying it's the thing by middlemen, the company doesn't do that. I was shocked to hear this reply. The service was immediately deactivated because the message, shamelessly, said that the service will be renewed after the expiry. This is very very shameful of the company to activate a service without the customer's consent and this will force me to switch to another service provider.

Vidya Bhaskar Singh Nandiyal

from Bengaluru, Karnataka

Airtel is cheating all its customers like this. They have activated that nonsense whatsmob services on my both numbers.
No business ethics.

araghav23

from Chennai, Tamil Nadu

Same here on my number. Called customer care and they refunded only the last deduction (out of 4 such deductions that happened without my notice). Switching away from Airtel now.

Ro2018

from Mysore, Karnataka

Similar issue. From my prepaid account rupees were being deducting since April 18 per month. I somehow missed these messages or by default was it going to "already read" category since I never saw those messages until today when I suddenly realised another deduction.

Airtel has found a way to compensate losses due to rise of JIO by cheating existing customers by activating these services which we haven't even heard the name.

Also it's nearly impossible to talk to Airtel customer care for exact issue. I can bet my money on that.

Also they say that they can refund only last deduction. Just cheating people.

I am just worried about all old people or other poor people who are using airtel prepaid numbers, just think. It's not a small deduction also.

Simply one word for Airtel "Frauds".

Santoshkumar Yambem

from Gangtok, Sikkim

Whatsmob service has been activated on my airtel number without any permission also deducted my main balance.