[Resolved]  Airtel — Automatically deduct my balance twice

Address:

Pune, Maharashtra

Hi, My airtel prepaid number is [protected]. I recharged my number with 2G internet pack of 1 GB last month which got expired on 25th Oct. I saw on 18th that my balance is 70 Rs. and internet data is still around 250MB left. But after that, i was getting the connectivity issue with internet so i tried to call customer care (121) on 19th Oct when i saw that balance is nill also internet pack is also got expired without use. I recharged my number with 120 Rs. again and called 121 but they didn't give my correct explanation only said that balance deduct due to usage of internet after data limit. So on 20th Oct, i recharged my number with 3G internet pack (198 Rs. for 650MB data for 25 days). Now after 1 day (21 oct) when i tried to connect the 3G, i again saw balance is nill and no internet pack is there. So total they deduct 116+70 = 186 Rs. without any reason. Anyone from Airtel, please call me and explain me the deduction.I am thinking of filing consumer complaint in court now seriously. Jitendra