Airtel — Bad customer service and poor ivr facility

Hello,

My name is Magalakshmi V and I hold an Airtel number which is postpaid. For the past 2 weeks the sim is not working properly and am not able to access data on it. I want a new sim for my number.

While trying to connect with customer service center, the ivr options are not available immediately to speak to a representative and on top of it, i tried raising request for new sim card, the ivr asked me to enter the sim number, my question is, will we roam around with the sim number always; asking for phone number is reasonable, each phone number would be tagged to its respective sim number in ur database definitely. Please ask for a phone number.

The main complaint i want to raise is regarding the doorstep delivery of sim card, given the current situation in the world, i do not want to get unnecessarily come out of home due to covid. You can ask ur Airtel representative to do the verification as used to be done in the Airtel store, because stores are unsafe according to me it's a public area and I seriously do not prefer going to the Airtel store.

When the world is speaking of digitalization, being in the communication industry, Airtel had to actively participate and contribute to the change.

I raise this as a very serious issue with Airtel and very much unsatisfied with the services of the company. I need to access my data incase my wifi has an issue, for official purposes, how could I rely on Airtel if the services you provide to a customer are this bad and unreliable.

Airtel needs to be competitive and faithful customers are more important for any business to grow and stand up in the industry. So increase the number of faithful customers to hold the market.

I request Airtel to take it up as a very serious issue; ivr properly working and necessary services to customers keeping in mind the situation.

Best regards,
Magalakshmi V [protected]@gmail.com