Airtel — bad service by airtel

Address:

Rohtak, Haryana, 124001

I got a message from airtel in early hours yesterday which displayed "lifestyledressingroom service has been activated @ rs99.0 for 30day (S). Txn id s[protected], 09aug17 05:38. Service will be renewed after validity expiry. To use, click http://a.ldr.mobi (Data charges apply). To deactivate, call or sms stop to 155223. More services? Call 56789"
But the fact is, i never made any such request. I was sleeping at that time. This is not the first time when airtel deducted my balance for some activation which i never asked for. Last time a deduction of rs. 30/- was there, that too before 4:00 a. M. Obviously i was sleeping at that time and got a message "thank you for making a request for activation" which i never made. They don't even provide any way to talk to their customer care executives which was there initially and their toll free no provide no means to lodge any complaints. Customers after spending so much time on their toll free no, in general engaged in his/her activities afterwards and somehow forget about the issues as the same was happened with me in previous incidents. This is the way airtel provide service to his customers.