Airtel — Bad/ wrong services

Ref my TransID[protected]
This is to state that I have had recharged my mobile ph [protected] couple of a days back for Rs. 49 with a validity of 28 days.
Subsequent to just a handful of calls, I started receiving recorded messages that that there was insufficient balance in the A/C. Worse, as and when any call was made from other mobiles/ fixed line, there was a recorded message that 'the call could not complete due to congestion in the net work.

I am loyal subscriber for decades and hold quite a few mobile prepaid/ post paid/ fixed phone connection. I wonder this novel technique of the organisation to deny use of phone with relatively low recharge value.

This action of the airtel establishment got me in a soup when I could not reach out to my ailing wife.

Dr. S.N Pandey