[Resolved] Airtel — Balance + data deduction | |||||
On 16.03.2016 airtel deducted around 530 MB + Rs. 68 balance from my mobile in a span of 10 mins while i was on a call on whatsapp. Several times i tried calling airtel consumer no. but they have not at all connected to the consumer center. After trying a lot at last they connected but the CCR was so rash that she is not able to explain why the balance and data got deducted. in turn she just disconnected the call adding to the arrogance how CCR responds to consumer complaints. i request airtel to look into the matter and credit back my data balance and main balance immediately failing which i need to port my number to a different netwrok. Was this information helpful? | |||||
Aug 26, 2016 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Mar 18, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 17 March 2016. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively. Look forward to receiving the required details at airtel.[protected]@airtel.com Regards, Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. airtel.[protected]@airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Mar 23, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 17 March 2016. We would like to confirm that we have shared the resolution details with you. Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com Regards, Anil Sachdeva airtel presence (airtel Customer, service team) bharti airtel ltd airtel.[protected]@airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
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