Airtel — Balance Deduct from my account without any information | |||
I was using 3G internet with 3G pack that time my 3G balance was 853 MB and Main balance was almost 900 after 15 min. my main balance was 0.00 and 3G balance was 15 mb left after that i called customer care then they told me you are using Internet and your 3G balance was not sufficient for internet so we deduct amount from your main balance then i asked him why i didn't get any massage from your side about 3G balance like that your balance is low, please recharge etc and now you are saying your main balance can not refund in your account. Airtel is very big name in tale com sector why they are using this type of mistake my number is [protected] Was this information helpful? | |||
|
Airtel customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear Mr. Tiwari,
This is with reference to your post dated 11th September 2015.
We would like to acknowledge that we are working to address your concern as soon as possible.
We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at airtel.[protected]@airtel.com
Regards
Umesh Arora
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
This is with reference to your post dated 11th September 2015.
We would like to acknowledge that we are working to address your concern as soon as possible.
We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at airtel.[protected]@airtel.com
Regards
Umesh Arora
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
42%
Complaints
54500
Pending
0
Resolved
21958
View all 54500 Airtel reviews & complaints
+91 96 6339 5551
+91 11 4266 6500 [Head Office]
+91 11 4666 6100 [Head Office]
20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
View all Airtel contact information
You have not resolved my complaint
[protected] PR[protected]
and moreover you have not replied my email which I sent on 10/9/2015. I am feeling harassed.
Yesterday, Again Rs. 200/- (approximately) have been deducted from my main a/c balance without any information.
This act is repeated in the past also and I am feeling cheated.
Look into the matter and return all the amount deducted from main balance without information. My alternate contact number is [protected].
Total Rs. 550 within 4 days have deducted.
They are cheater and they earn money this way by cheating.
Moreover take corrective measure so that you do not deduct amount from main balance without any information.