Airtel — Balance deducted and service not provided

Address:Warangal, Andhra Pradesh, 506002

I have recharged a night pack 19 rs for YouTube pack and I got a confirmation of pack activation but data was not given instead deducted from my data balance. I called customer service and he asked me to call for refunds in the morning and I did in the morning and no proper response and they told unneccasry info and said I did not use net yesterday but I received the message of data usage for yesterday night . The service is not given and no proper info is given
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Still no response is it customer service of airtel or let the customer wait . I want to port to other services really disappointed NY great service of AIRTEL
Dear Mr. Anees,
This is with reference to your post dated 21 December 2015. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
Look forward to receiving the required details at airtel.[protected]@airtel.com
Regards,
Umesh Arora
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
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My airtel number[protected]
Still waiting for response
Looks like airtel is not interested in solving issues of customers . no response very poor .
Dear Mr. Anees,
Thank you for sharing your contact details with us. We will contact you soon to resolve your concern.
Regards,
Anil Sachdeva
airtel presence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

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