Airtel — Balance Deducted automatically through Hot Chillies services | |||
as per airtel on duty customer care officer Hot Chillies services started on 2nd june 2015. my next recharge 10 june rs. 200. and suddenly deduct amount rs.35. and after deduction I have received messege your Hot Chillies services has been activated... i call to customer care officer and asked him, He said YOUR AMOUNT WILL NOT BE REFUND BUT I will deactivate this service and but again i have received a message in ther morning today Hot Chillies services has been renewed. I call to customer care service and request him, but he will refused to refund the deducted amount rs.35. But i have received a massege that hot chilli services has been deactivated.. More Important he said that he has no record to my privious communication... after 5 hours I have received massege again Hot Chilli Services has been renewed.. after that I call again to customer service on duty officer she said Hot Chilli Service is start. I am totaly shocked a one customer care officer tell me through massege your Hot Chilli Service is deactivated and one is telling that your service is start..my total amount deducted rs.140 till date.. Was this information helpful? | |||
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Airtel customer support has been notified about the posted complaint. | |||
 8 Comments | |||
Comments
Same case with me([protected]), Airtel deducted 99 rs from my balance at the time when my mobile was kept idle on desk. What more to say? I have no idea "What is this Red Chilli ?" and why my balance got deducted fraudulently. I have seen similar other complaint by other users recently on the website. We together should file a strong case against such malpractice and teach them a lesson.
Other than doing a copy-paste reply service, I don't know what else they are doing to alleviate the customers grievance.
Other than doing a copy-paste reply service, I don't know what else they are doing to alleviate the customers grievance.
I am using no [protected], without my knowledge Hot Chilli services has been activated.When next time I have recharged with 476 immediately they deducted @99 rs from my account. I am using another network if they are not return my amount.
Ritesh Kumar
Ritesh Kumar
I did not notice this until today. I never opened messages from Hot Chillies because I thought it was spam.
They have been deduting 35 Rs a month for several months now. No idea how it was activated in the first place.
The biggest white collar criminals the bunch of them!!
They have been deduting 35 Rs a month for several months now. No idea how it was activated in the first place.
The biggest white collar criminals the bunch of them!!
I don't know how this HOT CHILLIES is activated but please if the customer do not activate it please stop activating such things which we so not required
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This is with reference to your post dated 17 June 2015.
We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
Look forward to receiving the required details at airtel.[protected]@in.airtel.com
Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@in.airtel.com
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