[Resolved] Airtel — balance deducted even after the unlimited pack of inr 449

Surya291188

Address:	D-184, Pocket D, Okhla I, Okhla Industrial Area, New Delhi, Delhi 110020, New Delhi, Delhi, 110020
Website:	www.airtel.in

I had the special pack recharge in my number of INR 449 till 10 april'2020, but they have expired my pack early on 25th march'2020 and deducted all my main balance account for voice calls.The plans says unlimited local and STD calls with roaming calls as well but started charging for voice calls on 25th march'2020. When I heard the message that I don't have sufficient balance to make call suddenly I checked my balance and found the account balance 0.00. This is a fraud done to customers by Airtel. I am using airtel for more than 6 years but now I need to move on to some other network since at least other network shows clearly the provided minutes in all recharges despite saying unlimited like Airtel.

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Apr 1, 2020

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Mar 30, 2020

Updated by Surya291188 It's been 2 days and no response received from Airtel, no calls no msg on deduction and early pack expiry but sending message for other unlimited packs to recharge. And even you will not be connected when you try to reach customer care for clarification. Through IVR you will get amount deducted information but not why deduction took place