[Resolved]  Airtel — balance deduction and ending of data pack

Address:

Hamirpur, Himachal Pradesh

My name is vikram singh and my airtel no. Is [protected]. I recharged my number with datapack of 300mb 3g service of rupuees 42 on 2august 2014 at 3:40 Pm but i got only 150 mb first i thought may be nxt 150 mb will be added after some time. i start to fill a form at apox4:20 and while filling the form i have hardly used 20 mb of data. And my net got disconnected. And try to reconnect but in vain. Then i chk my balance which was 48 rupees before half an hour ago was .02 paise i was shocked. and then i called the Customer care but as i dont have any balance call get disconnected. Then i recharged with 20 rupees and cAll the customer care they say that you have used your all data and after that your balance is deducted. Then They saId i think you r using 3g for First time with a insulting manner.and cut my Phone. Again i call the customer care then i told them To give me the detail of mb data i have useD they said ok. They said you have used 20mb then 8 mb then 15mB then 10 mb then 276mb data. And i said please transfer this call to your superior and again i explain him the problem. And he gives The details like this you have used 14mb then 22mb and 10 mb then 15mb and then 267 mb aNd said that Rs. 30 is charged per mb usage of 3g data.then i said the total which u provide Is more then 300. And in this case my balance should be-350 appx. Then he says that you have already some extra mb presnt but as i dont have any extra mb on that day. They cant even jaustify there answer they dont even Refer my Case to upper level. as it was urgent for me to fill the form. Ref.no.is CBDMO[protected] registered on 02-aug-2014. it Was Mr. amit to whom i speak. And he was so ignorant.and he says "kar lo jo krna." please take some action against this person also. And solve my problem. as soon as possible.