[Resolved] Airtel — Balance deduction | |||||
I, my name is saurabh verma and my airtel number is [protected]. From the last few days i noticed since unspecified deduction from my airtel account. There was about 216₹ when i noticed. Onn the next day it's 105 rs which I don't know how it become less because I didn't use a single penny from it. I made some calls but there may not be 105.then I checked last transaction and was surprised that the actual deduction were made to a voice call to a number [protected] which is my alternate mobile number. I dint get the point that how is it possible that I called myself and deducted about 100rs. I checked the call logs on the basis of the results it shows nothing. I explained tge problems thoroughly and also i have faith in airtel. So i am waiting for your fast response and balance can be refunded. Thank you Was this information helpful? | |||||
May 19, 2017 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Apr 14, 2017 Airtel Customer Care's response Dear Saurabh, This is with reference to your post, dated 13 April 2017 . We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at [protected]@in.airtel.com Regards, KarishmaChauhan airtel presence (airtel Customer, service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Apr 17, 2017 Airtel Customer Care's response Dear Saurabh, This is with reference to your post dated 13 April 2017. We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response; we will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively. Regards, Rakesh Kumar airtel presence (airtel Customer service team) bharti airtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Apr 18, 2017 Airtel Customer Care's response Dear Saurabh, This is with reference to your post dated 13 April 2017. We were waiting to receive your contact details to enable us to address your concern. Since we have not heard back from you, we trust your issue has been resolved. If you require further information / assistance, please write to us at [protected]@in.airtel.com Regards, Rakesh Kumar airtel presence (airtel Customer, service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
 1 Comment | |||||
Comments
Agree Saurabh... even I don't know how my balance most of times gets deducted with message as data cost deducted..even when I check data balance I have remaining bal with me.. open network but not open on why cost is deducted..
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