Airtel — balance deduction - fraud

Address:

Mumbai City, Maharashtra, 400064

My mobile balance has been unreasonably deducted by AIRTEL.
I have recently activated 349 plan which has unlimited calls and 1 GB data available for 28 days.
I was told my main balance around 79 INR will not be deducted but this is not the case.
They have deducted my balance and my number has zero balance now.
I have also submitted my compliant on airtel but they have not responded.

Accept below email received 09th August 2017
Dear Customer !

Thank you for writing to us.

We acknowledge receipt of your complaint, your reference no. is PR[protected] .

We shall get back to you within 2 hrs.

We thank you for your patience.

Warm Regards,
Airtel customer service team,
[protected]@in.airtel.com
Bharti airtel limited