[Resolved] Airtel — Bank Details being asked in airtel online website itself

ramsnitte

from Delhi, Delhi

Address:	Dakshina Kannada, Karnataka, 575014
Website:	pay.airtel.in/online-payments/payment.jsp?params=OsvUtbXfIM7MsFvpYELERMMfM22ZxyAqW9kxulO7Oe2XMzPRn%2

Had to recharge my Mobile Phone through online web portal provided by airtel.
Had 2 unsuccessful transactions: Following are the Txn Id's
Txn ID 1 :[protected]
Txn ID 2 :[protected], in one of the txn, amount of Rs. 200 is been deducted from my bank account and recharge is not been carried out.

Both The transaction is been unsuccessful, (after giving my Debit Card Details.) Why is it Airtel requesting the Customer's banking credentials in its web portal? Usually the web portal has to redirect request to Third party site which manages the banking request. Why airtel involved in such a practice? And also its not the first time I had to face this issue.

I want to look into the legality of service providers requesting the bank credentials in their web portal.

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May 13, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jan 04, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 4 January 2017.

We are keen to resolve your concern; however, we will require your alternate contact number and convenient time to call for resolving your concern effectively.

We look forward to receive the required details.

Regards,

Anil S.
airtel presence (airtel Customer, service team)
bharti airtel ltd
[protected]@in.airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Jan 08, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 4 January 2017.

We were waiting to receive your contact details to enable us to address your concern.

Since we have not heard back from you, we trust your issue has been resolved.

If you require further information / assistance, please write to us at [protected]@in.airtel.com

Regards
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Jan 31, 2017

Updated by ramsnitte Dear Officer,

Once I have given Txn Id means the contact information is inherited in it. I need not give again my contact information. May be there was a recharge done on that occasion but the problem still remains.

Today again the same issue has occurred.
Txn Id[protected] & Txn ID[protected] was unsuccessful. I totally regret the way website is designed and storing the Bank data in your space is questionable. Still I request for legality of the process its being designed.