Airtel — banking

Address:

Beldanga, Murshidabad, West Bengal, 742133

I did an upi transaction of rs 5000 from paytm payments bank (Ac no[protected] to my airtel payments bank (Ac no - [protected]) on 04/08/2019. Transaction id - [protected]. Thereafter i deposited rs 5000 once again to my airtel payments bank account on 05/08/2019. Total available balance should be 5000 + 5000 = 10000. The balance of rs 5000 which have deposited on 04/08/2019, is not updated till now. I want to get further details of the transaction of the dated 04/08/2019. Banking authority is not provide me satisfactory resolution.

Mobile number - [protected].
Gmail - subhro.1987. [protected]@gmail.com.

Sender transaction details-

Transaction id - s16190413
Transaction date - 04/08/2019
Time - 07:23 pm
Transaction amount - rs 5000/-
Transaction mode - upi
Sender upi address - [protected]@paytm
Sender name - subhra kanti dutta
Sender account number[protected]
Sender ifsc code - pytm0123456
Sender mobile number - [protected]