Airtel — Basic Information blocking

I am using Airtel post paid 'my pack' plan where I get fixed monthly mobile minutes and SMS by paying fixed monthly rent. Usage beyond fixed results in charges.

Company does not provide any self help system to get information on how many call minutes/sms have been used at any given point of time.

I have to email company every time to get this basic information. There is no standard process defined. Some executives will share information on single request. Others will refuse to share few times and then provide.

In latest development, company executives have refused to provide this information despite several requests and giving reference of past events of sharing.

Company's default policy is to not provide any self help system and block access to information, keeping the customer in darkness. This policy results in several disadvantages for customer
1 Not knowing how much is used, customer can easily overshoot limits resulting in high bill
2 Customer can not plan his usage as he does not know how much is used or remaining. This can result in under usage

I would request you to direct company to provide suitable self help system as in prepaid service or promptly provide information on request