[Resolved] Airtel — Benefits not addedб worst customer service | |||
Hi, I have sent a Portablity request to change to another network for the subject mobile numer due to high call charges. I have received a call from [protected] and they said they are calling from airtel. And they have given me a offer like, all local mobile calls will be charged 30 paise per minute and 3 months validity. I said ok and agreed to continue on airtel. But the benfit has not been added to my number. So I have call 198 and raised complaint regarding this, they said we will add the benifit to your accout within two days. And i have received a message from airtel on 22 June 2016 and they said the benifits has been credited to your account. But the call charges is still not reduced for me. Am being a customer for more than 6 years and worst customer service experince ever i have ever had today while i contacted the 198 service center. They are saying like am cheating while i have all evidence. Was this information helpful? | |||
Aug 10, 2016 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Jun 29, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post, dated 28 June 2016. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at airtel.[protected]@airtel.com Regards, Anil S. airtel presence (airtel Customer, service team) bharti airtel ltd airtel.[protected]@airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||
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