[Resolved]  Airtel — Bill exceed every month

Address:	New Delhi, Delhi, 110096
Website:	www.airtel.in

To whom it may concern On 02nd Jan'16 i have called at 121 (customer support number)& connected with Mr Samarth . The concern was tk know the clarification about the my last bill which was so high as per usage. Post discussion, i get to know the amount got charged for extra usage of internet (Which i didn't) cause on 21-Dec-2015 at 09:58 pm i requested to know the current usage of my internet for the same i send DATA USE at 121 (As advised by your team earlier) & i was varying within the assigned data under my current plan. Also on 18th Dec, i had a word with Ms Nisha Fatima @121 & asked about the current internet usage under the interaction ID[protected] where she confirmed that your are under assigned usage. Then how come i have received bill more than usage. This is not the first time, i am escalating the concern. For the month of Nov'15 i also waived off Rs 500 (approx) from my bill (as that was also wrongly charged). Request you to kindly take the necessary action against below points & confirm me 1 : Waive off my late fee (As i never informed about the late fee charge) 2. Waive off the additional amount (approx Rs 500) from the bill of Dec'15 bll & confirm me on mail, so that i can pay the due amount. Cc : CEO of Airtel (Mr Gopal Vittal) Expecting positive support. NOTE : I have already post this complaint on Airtel FB page & also dropped my concern at customer support team & also called 121, but no response Thanks & Regards Hareram Gaur Cont : [protected] Delhi