Hello, we have a 12 year old airtel broadband and fixed line conneection _[protected].in october 2019, after suffering with horrible fluctuations in speed for a year, we finally decided to request for the disconnection of services. We called the customer care and got our request registered and at the same time, they tried to persuade us by giving waiver in our bill. We finally asked them to disconnect it again in october after which we were again asked to transfer the connection in someone else's name, etc to which we replied in negative. Their customer care representative took our request and asked us to wait for a month citing the reason that we are 12 year old loyal customer so they will not charge us anything and after one month engineer will visit and take back their device. One month passed and to my surprise i get an email asking me to pay the bill for the month of oct to decemeber immediately. Now when i called their customer care number, the call was taken by ms monika, and she tells me that my request was not registered, hence the bill is generated! The peculiar thing is that every one of them starts anew like we have spare time to tell the same story ten times. Again she started enquiring about the reason for disconnection, etc. When i told her about the conversation between me and customer care, she tells me that it was my job to tell the customer care again that i didn't wish to continue the connection. I said how many times do i need to say one simple thing? Means after telling them thrice it was still not clear to them that the customer is not willing to continue the connection.!! This is how they treat their loyal customers - forcing them to continue their horrible connection (At least in our area) and then charging them unethically. Kindly get my complaint resolved.
Airtel number[protected]
Thanks and regards
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