Airtel — bill not generated and loss with my company benefit

Nirmala Didla

from Bengaluru, Karnataka

Address:

Mysore, Karnataka, 570016

Hi team,

Mobile number : [protected]
Name : nirmala nicola raju didla
Subject : bill generation delayed and customer care resolution not satisfactory.

I have looked into my email and coudnt find my latest bill and called to customer care on 15-apr-2018. As per the customer care executive, they are facing some issue at bill generation department and it is delayed and given me 48 hrs of time.

Called them on 18-apr-2018 as my bill not yet received. The customer care executive still requesting 48hrs to generate the bill and resolve the issue. Spoken to floor in charge (Nimisha - [protected])

Customer loss: company reimbursement can't be processed after 18-apr-2018. Obviously i lost the amount.

This is not the first time it happened, first time when it happened i am not much bothered. But if repeating again and again i can't accept it.

I request the justification on this and my compensation.

Regards,
Nirmala nicola raju didla.

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Airtel customer support has been notified about the posted complaint.

Apr 18, 2018

Updated by Nirmala Didla Below images can see I have raised the complaint on email and the reply is as below.

But still the caller has denied to give me SR number I requested, even then j asked her to mention the same in the mail. But still she just mentioned as we are following ur request only.

This is how the nodal team and the appelut team works with airtel ..