[Resolved] Airtel — Bill plan changed without intimation | |||
Hi, I am Amit Kapoor owner of Number [protected], I just wanted to raise a serious concern that has troubled me a lot and not expected from a company like Airtel. Suddenly, in September¿15 my plan got changed (my previous plan RAIOCUG199, NEW PLAN GOLD549, INTERNETPLAN) for which i never placed any request, interaction id who has requested this plan change (a1542117), which is not me but some MS Sales Corporation. Thanks to your staff who helped me out (Shakti Swaroop-a1bhpmw4). Firstly, i just failed to understand before changing plan you guys didn¿t ever bothered to ask a customer . Due to all this i faced harassment like recorded message that i have not cleared my bill, long waiting to talk to your customer care executive. Now, i want you to resolve this issue in minimum time otherwise i need to switch over my number to some other operator if you guys can¿t take care of old customers then it¿s better to change the operator and send me the corrected bill. You guys need to understand if customer doesn¿t pay the bills on time you call him or send reminders but before changing the plan there is no matrix that you guys follow, reselve this matter on priority otherwise i have to reach consumer form for harassment that i faced in last three months. Was this information helpful? | |||
Aug 6, 2021 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. | |||
2 Comments | |||
Comments
Dear Mr. Kapoor,
This is with reference to your post dated 15 December 2015.
We would like to confirm that we have shared the resolution details with you.
Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com
Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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This is with reference to your post dated 15 December 2015.
We would like to confirm that we have shared the resolution details with you.
Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com
Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
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This is with reference to your post dated 15 December 2015.
We would like to acknowledge that we are working to address your concern as soon as possible.
We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at airtel.[protected]@airtel.com
Regards
Umesh Arora
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
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