[Resolved] Airtel — Billing beyond credit limit. | |
Hi, I have a postpaid connection on number [protected]. I was abroad for a few days and made the mistake o[censored]sing Airtel internet for about 10 minutes once. I came back to find a bill for 66000 Rs! My complain is that when my credit limit is clearly mentioned as 7200 Rs in the bill, how can you charge me more than this amount? As per TRAI regulation [Direction No.301-27/2005-Eco. Dated 27th June 2005 and 07th June 2006] "When the usage and other applicable charges reaches 80% of the credit limit, intimation to this effect shall be provided to the subscriber. The consequences of his usage exceeding the credit limit including the possibility of disconnection shall also be informed to the subscriber. iv. On receipt of the intimation, the subscriber shall have the option to make interim payments in whole or in part or to restrict his further usage so that the credit set for him is not exceeded. " See for example: http://www.trai.gov.in/WriteReadData/userfiles/file/measuresto%20protectconsumer...⇄ Regards, Tejas Kalelkar. Was this information helpful? | |
Aug 27, 2016 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Jul 27, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 14 July 2016. We would like to confirm that we have shared the resolution details with you. Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com Regards, Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. airtel.[protected]@airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |
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