[Resolved]  Airtel — Billing Errors prolonging over 9 months

Address:

Chennai, Tamil Nadu

In October 2013, I have opted for MyPlan for my number[protected]. (I also have another number[protected] for which I opted for this plan later). The consolidated bills (postpaid) for these numbers till this action was taken was regularly generated on the 7th of each month. From November 2013, bills don't even get generated till the time I please for them and AirTel's response has been tardy to say the least inspite of my raising it at the nodal and later the appellate level. Each time, the complaint gets directed to a new person and to get him/ her to understand the issue of (a) non generation of bills (b) incorrect bills if at all generated (c) getting credits raised for the incorrect billings done (this is happening month after month since November 2013) is a herculean task. Also, there seems to be no will on part of AirTel or it's personnel for a permanent resolution of the billing error (which is on account of some technical setting). I get only cut-copy-paste replies for each of the communications that I address to them (As of date, I have more than 100 e-mails that have transpired as communications between me and AirTel. As I write, the bill dated 7th August is yet to be generated while the bill dated 7th July (for which I followed up for close to a month), which I received only 2 days back, is as usual erroneous. I have taken it up again with them. It seems that AirTel will be satisfied only when I go down on my knees.