[Resolved] Airtel — Billing is different with usage | |||
Im a postpaid user of Airtel. I have been calling airtel n number of times to deactivate few services. They havent stopped the services, instead they keep billing for the services which was asked to deactivate several months ago. They keep adding the amount as they like and call us everytime for payment. These customer care people cant even speak a basic English and call and bargain for money, the say your bill is so much least pay XXX this amount which is so ridiculous. I have thrown the sim still they keep calling adding extra amount every month and keep sending the bills. The customer care people give complete mental harassment to me. Why would someone pay for completely non using the sim at all. Was this information helpful? | |||
Mar 9, 2017 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Jan 09, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 8 January 2017. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at [protected]@in.airtel.com Regards Akanksha Singh airtelpresence (airtel customer service team) bharti airtel ltd [protected]@in.airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Feb 02, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 8 January 2017. We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response. We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at [protected]@in.airtel.com Look forward to hearing from you. Regards Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. [protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||
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