[Resolved] Airtel — billing issue: [protected] | |||
I had been using airtel broadband connection at my residence in dwarka since july, 2016 and since that time i have paid all my bills regularly. In february i have made the request to shift my connection to a new place i. E. Janakpuri as we have shifted to new house. After making the request in february i have to wait till may, 2017 to get the answer from airtel that the connection can't be shifted as the router is fully occupied in janakpuri and for getting the new router lots of approvals is required. Therefore this connection can't be shifted. Also, since feb, 2017 till may, 2017 the bill keeps on getting piled up in spite of my shifting request and since we have already shifted to new place we have not been using the connection as well. Then i requested to close my connection and that request is also gets auto-closed 3 times from airtel's end. Now, my concern is that why should i pay for the delay being done from the airtel's side? Now, i am getting harassment calls on daily basis from airtel's executives to pay the amount and they talk in very disrespectful manner and threatening me to send legal notice to me. Also, i need the compensation for all such harassment as well. My bill is attached herewith. I am will to pay for the months for which i had used the connection i. E. Around 1.5 months i. E. Around rs.3000/- Please provide your genuine support in this regard. Thanks & regards, Madhav anand Was this information helpful? | |||
Aug 27, 2017 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Jul 20, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post, dated 19 July 2017 . We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at [protected]@in.airtel.com Regards, KarishmaChauhan airtel presence (airtel Customer, service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Jul 27, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 19 July 2017 . We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response. We will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively. Regards, KarishmaChauhan airtel presence (airtel Customer, service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||
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