[Resolved] Airtel — Billing issue - i been used as per the plan but bill more than the usage | |||||
Here is the latest conversation and been escalated to level 3 but no resolution yet. i am not at all happy with your reply and i really don't understand on what basis the bill generation is right ? could you please elaborate more on this. Who the hell told you that i am not able to check the usage, i am pretty clear on that and been provided proofs as well for usage based on the instruction given by Airtel customer care to track usage we need to dial *121*114# is this wrong one you mean to say? and message i received from Airtel? what you are trying to say could you please elaborate more on this as well.. if you really don't understand what the problem is then you should have been asked more information or could have been called to me? instead of blindly saying the bill is correct right? will this make sense? i am escalating to level 3 to Appellate.[protected]@in.airtel.com. Hi Appellate officer, Could you please go through the following email chain and get this resolved as soon as possible and it's been more than 8 days? in short on dispute is airtel charged more than what i been used on data usage if the airtel is misleading on the usage then i am not responsible for that right? if we observe that the itemized statement below and the usage track till 9:30 AM based on the screenshot i been used 296 MB only and another message i received from airtel at 1:57 PM saying that i been reached limit so then on wards i stopped using internet you can check this from the below statement too.. Please refer proofs for till 9:30 AM on 24 Nov 2015 as well the message i received from airtel at 1:57 PM on 24 Nov 2015 as attached hope this is clear now? if not please elaborate instead of simply say the bill generated is right? Was this information helpful? | |||||
May 24, 2017 Complaint marked as Resolved Bill been adjusted. Verified Support May 25, 2017 Airtel Customer Care's response Dear Vijay, This is with reference to your post dated 8 December 2016 . Thank you for the update. We are glad that your concern has been resolved. Let us know if you would need any assistance, we will be glad to assist you. You can also get in touch with us at [protected]@in.airtel.com Regards, KarishmaChauhan airtelpresence (airtel Customer, service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
 4 Comments | |||||
Comments
Hi Umesh Arora,
Here is my response after responding to the above email conversation and see how carelessly they are working the problem resolution!!!
i been asking on what basis the bill generated and if it is correct then why not the people from Airtel is responding to my question. i will keep posting here until the issue gets resolved and will post in social media as well atleast other should not be impacted?
Thanks,
Vijay
[protected]
Email conversation below...
Vijaykumar Reddy
9:09 PM (16 hours ago)
to nodalofficer.a.
This seems to be funny for you? if you feel that the customized statement is right then prove that with explanation in comparing with proof which i been sent!!
i really don't understand how blindly you guys are working on the problem resolution.
Call me again or give number so that i can call you and will explain you in details what the problem is and they if you are satisfied with my clarification then please revers the amount.
Great day!!
Thanks,
Vijay
On Wed, Dec 9, 2015 at 4:40 PM, wrote:
Dear Vijaya Kumara Reddy N,
This is with reference to your email regarding data charges dispute for your number [protected].
I tried reaching you on [protected]. However, I was unable to establish contact with you.
I have verified your details and I would like to inform you that, there was excess data consumed from allocated free data in the invoice dated 27/11/2015.
I understand your dissatisfaction over being charged for excess data usage; however I am unable to initiate a reversal of charges as these were found to be appropriate as per your bill plan tariff.
Customers touch points:
Level 1: Customer care: 121/198 and [protected]@in.airtel.com, working hours - 24/7.
Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com and ([protected]), working hours: 9:30 AM to 6:30 PM, Monday to Friday.
Level 3: Appellate Authority: appellate.[protected]@in.airtel.com and ([protected]), working hours: 9:30 AM to 6:30 PM, Monday to Friday.
Please visit our website www.airtel.in for a range of products and services.
Yours sincerely
Arunkumar S
bharti airtel limited
![]()
Here is my response after responding to the above email conversation and see how carelessly they are working the problem resolution!!!
i been asking on what basis the bill generated and if it is correct then why not the people from Airtel is responding to my question. i will keep posting here until the issue gets resolved and will post in social media as well atleast other should not be impacted?
Thanks,
Vijay
[protected]
Email conversation below...
Vijaykumar Reddy
9:09 PM (16 hours ago)
to nodalofficer.a.
This seems to be funny for you? if you feel that the customized statement is right then prove that with explanation in comparing with proof which i been sent!!
i really don't understand how blindly you guys are working on the problem resolution.
Call me again or give number so that i can call you and will explain you in details what the problem is and they if you are satisfied with my clarification then please revers the amount.
Great day!!
Thanks,
Vijay
On Wed, Dec 9, 2015 at 4:40 PM, wrote:
Dear Vijaya Kumara Reddy N,
This is with reference to your email regarding data charges dispute for your number [protected].
I tried reaching you on [protected]. However, I was unable to establish contact with you.
I have verified your details and I would like to inform you that, there was excess data consumed from allocated free data in the invoice dated 27/11/2015.
I understand your dissatisfaction over being charged for excess data usage; however I am unable to initiate a reversal of charges as these were found to be appropriate as per your bill plan tariff.
Customers touch points:
Level 1: Customer care: 121/198 and [protected]@in.airtel.com, working hours - 24/7.
Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com and ([protected]), working hours: 9:30 AM to 6:30 PM, Monday to Friday.
Level 3: Appellate Authority: appellate.[protected]@in.airtel.com and ([protected]), working hours: 9:30 AM to 6:30 PM, Monday to Friday.
Please visit our website www.airtel.in for a range of products and services.
Yours sincerely
Arunkumar S
bharti airtel limited
Dear Vijay,
This is with reference to your post dated 8 December 2015.
We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response.
We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at airtel.[protected]@airtel.com
Look forward to hearing from you.
Regards
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
This is with reference to your post dated 8 December 2015.
We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response.
We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at airtel.[protected]@airtel.com
Look forward to hearing from you.
Regards
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
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This is with reference to your post dated 8 December 2015.
We would like to acknowledge that we are working to address your concern as soon as possible.
We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at airtel.[protected]@airtel.com
Regards
Umesh Arora
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd