Airtel — billing issues and disabling my phone

Address:

Pune, Maharashtra, 411052

Dear airtel,

I have been using airtel for almost 6-8 years. However, this is the most horrible treatment i have received till date. Let me mention the sequence of incidents below:

I noticed my bill amount was exceeding my usual amount since april 2017.in april 2017, i changed my plan. However, some data top up was added in that plan without my consent and that value was rs.250 plus taxes per month.

I spoke with a nearby centre (Karve road airtel store, pune) to change this plan, however, it never happened from their end. I wanted to settle the issue of this additional charges and then pay the bill. However, the bills kept on stacking and my number was disabled sometime towards the mid of august.

I walked into the same airtel store on 9th sept. Explained them the situation. They advised to pay an amount of rs.1500/- and assured that my number will be activated in 4 hours. I did the same. The number was activated.

However, again after a few days, my number again disabled. I gave a call to customer care and spoke with a representative named khushi. She apologised for the inconvenience and understood my concern. We spoke on 21st september and she had communicated the below over phone:

1) she has raised a concern on this number for the wave off.

2) she committed to wave off rs.1713/- which was the sum of top-up amount plus taxes incurred on the same.

3) she requested me to wait till monday, 25th sept. So that the bill is revised and my outstanding is re-calculated in the system. After the deduction of the committed amount, the dues were rounding up to rs.500/- which should have been reflected in the system by monday.

4) i agreed to wait till monday.

On friday, 22nd september, an official from airtel arrived at our home in satara with a legal notice. His name was mr. Dixit. Worried my brother-in-law called me. Mr. Dixit said please pay a sum of rs.800/- immediately and your number will be activated within half an hour. I explained him my conversation with khushi, however, he insisted i should pay that amount. And so i paid the amount through online payment. (Screenshot attached)

My phone was again activated and i was waiting for the communication from airtel for the wave off of top-up amount plus taxes.

To my surprise, my phone is again disabled. Now my outstanding shown is rs.1431/-. I immediately called up the customer care. No-one has looked into this complaint seriously, in fact all your officials and call centre managers spoke to me to pay this amount of rs.1431/- so that my phone will be activated and they can resolve my query. Which i have refused, as i fail to understand why i should trust your call centre executives as what they commit is never done.

Can anyone please look into this case and share an email with me that clarifies this disconnect between your stores - on ground team - call centre and billing department???

This is definitely a turn off for me. I want to speak with someone who can take account of this situation and help me activate my phone.

Awaiting a revert.

Thank you.