My parents travelled to USA in the month of Nov. They requested the local airtel shop in chennai to keep the postpaid number activated for just receiving SMS and Calls. They reached US around Nov 15 2021. They posted bill for the period Dec 08- Jan 07 for Rs 13, 988.48.
The bill says from Dec 15 till 7th they have exceeded their limits and have added a pack for Rs 649 everyday.
Ever since they landed in US their mobile data has been switched off. They are using the home wifi.
Also they have been receiving spam calls from the day they have reached USA. Which they have not picked up at all. However they are saying we have attended that and that's why we are charging as it is roaming.
They only made and picked calls on the day they landed here (Nov 15) which is not in the billing cycle, and one day in december where they have to pick my call when I was outside.
They have charged for all the incoming calls that was not attended and also for data that has been switched off by enabling some pack everyday. Also we raised a complaint with them and then they just closed without giving the resolution.
This is a total scam on people. I am attaching the bill as picture for reference. Also attaching the spam calls that got in which we never picked up.
Also the payment for bill is on 10th Jan. Now they will also be charging late fee.
Please request you to address this immediately and get us a correct solution
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