[Resolved]  Airtel — Billing issues not resolved for months

Address:Bangalore, Karnataka

I am using Airtel broadband service. I faced lot of technical issues. I complained many times and it took months sometimes to resolve the issue. Finally I fed up and stop making the payment and told will make payment only after resolving the issue. Now the service is barred from 20 days by Airtel. But they generating the bill and asking payment for the "barred period". As per them, even service is not provided by Airtel for another 2/3 months, I have to make complete payment for that period. Don't know how to solve this issue. If I will make payment, technical issues will not be addressed. Even if I will not make payment, anyhow they are generating for that period and asking for payment, So without using the service at all, I need to make payment to them for "FREE". What a pity.
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Aug 14, 2020
Complaint marked as Resolved 
Airtel customer support has been notified about the posted complaint.
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Dear Mr. Rao,

This is with reference to your post dated 07 May 2014.

We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

Look forward to receiving the required details at airtel.[protected]@in.airtel.com

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
LinkedIn- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Dear Mr. Rao,

This is with reference to your post dated 07 May 2014

We were waiting to receive your contact details to enable us to address your concern.

Since we have not heard back from you, we trust your issue has been resolved.

If you require further information / assistance, please write to us at airtel.[protected]@in.airtel.com
Regards
Rakesh Kumar
Airtel.presence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
LinkedIn- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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