[Resolved]  Airtel — Billing - Wrong calculation

I don't see any mail reply back on this concern.Can I have a valid justification for the below calculation. ??Also I would require a full clarification on the entire calculation of the bill.Not only the monthly rental and boosters.But I would need a proper explanation on call details (Local calls, National calls land line etc., )I received a call now this morning and the representative mentioned that the calculation is correct.I insisted for giving clarification and after waiting for more than 10 minutes, I was told that the billing is done wrongly.Can't the concerned team look into the issue and call the customer ??

Can I have an update on the above ???

Hi Consumer Complaints Team,

Would require your support in escalating this concern to the next level as there is no proper response from Airtel.

Is there any reply ???

Dear Customer (kasi85s),

This is with reference to your post dated 17 Apr. 2014. We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@in.airtel.com

Regards,
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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I still haven't received the reason on why the calculation was done wrongly. A mail from Airtel says, there was no issue with the software. In that case, how could there be a mistake in calculation.

I would require a valid reply from Airtel.

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I don't see any concrete reason for the wrong calculation.

I guess a legal notice to Airtel will make things right. If not I would not get any response from Airtel Customer care.