[Resolved]  Airtel — Bills getting generated even after discontinuing request

Address:

380058

I had requested for discontinuing my Airtel connection [protected] which had internet and call in the month of January 2017 due to my relocation. Cancellation department had offered discount and facility to relocate to the new address and check for feasibility at new address. This relocation and discount was offered from Airtel customer care while I had requested a discontinuation only. After that I had again placed a request on 3rd February 78451008 and had got an SMS that the cancellation will be processed in 7 days and any applicable refund shall be processed by 20/03/2017. Again I had connected to the customer care on 04/02/2017 to check the status and they had given a reference number 78515434.
Even after all this I am now getting requests for payments for bill done for the period after discontinuation also. I am ready to do payments till January or latest till 3rd February. When I had again contacted Airtel customer care they have informed that the discontinuation was done on 28th March 2017.
I have been paying Airtel for past more than 2 years regularly, but this unwanted billing of two months is something that I am not ready to pay as I have not even consumed the services which can be checked from your data records also.
Request for retention was from Airtel end and not from my end as I was looking forward for discontinuation.

I would like to get this sorted out and am ready to pay till 3rd Feb 2017.