[Resolved] Airtel — Blackberry internet pack

gjone

from Pune, Maharashtra

Address:

Pune, Maharashtra

before i recharge my blackberry i called Airtel to ask for blackberry plan for my number [protected], airtel executive told me to recharge with Rs 113, so i did, but instead of blackberry weekly plan it gave me airtel min on my number, so i called again and complained on 198, they launched the complaint and said we will get back to you in 24 hrs, even they ask me to recharge again with 107 for another blackberry plan, so i paid 107 again for my blackberry Internet, still i am unable to use my Internet on my blackberry, i called them more than 10 times spoke to supervisors, but still they are not giving me Internet services, they don't want to comment on 113 Rs. expenses, i pad 107 rs on 14 th Aug 2014, its been 4 days still i am not able to use my Internet so far i got only complaint number CBBBI[protected] with exceeded time limit of 24 hrs and no resolution

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Aug 14, 2020

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Aug 18, 2014

Updated by gjone before i recharge my blackberry i called Airtel to ask for blackberry plan for my number 90045****0, airtel executive told me to recharge with Rs 113, so i did, but instead of blackberry weekly plan it gave me airtel min on my number, so i called again and complained on 198, they launched the complaint and said we will get back to you in 24 hrs, even they ask me to recharge again with 107 for another blackberry plan, so i paid 107 again for my blackberry Internet, still i am unable to use my Internet on my blackberry, i called them more than 10 times spoke to supervisors, but still they are not giving me Internet services, they don't want to comment on 113 Rs. expenses, i pad 107 rs on 14 th Aug 2014, its been 4 days still i am not able to use my Internet so far i got only complaint number CBBBI[protected] with exceeded time limit of 24 hrs and no resolution

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Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Gjone,

This is with reference to your post dated 18 Aug. 2014. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at airtel.[protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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