Airtel — blocked debit transactions from airtel payments bank from past one month

Address:

Gurgaon, Haryana, 122015

This is to bring to your notice about the serious concern and issue been faced by me as a "corporate customer" from 02/09/2017 i. E from past 25 days regarding the blocked debit transactions on my airtel payments bank. Complaint referance number : 719678

Attached below are the series of follow up mails from past 25 days with the customer care executives and senior executives like mr jai, mr jaisalram and mr. Senthilram, but everytime only fake commitment and promises been made that the query will be resolved in 48 hrs.

I dont know when that 48 hrs duration will get over right from 02 september 2017.

Moreover what is more annoying and irritating was the fact that the back end verification team is so stupid and illogical that they have found my documents mismatching in the aadhar card just because for a lame excuse that initials are expanded in aadhar card.

This is the pathetic condition of the back end team that is working for customer verification dont even have basic idea that aadhar card doesnt contain initials and obviously last name is mandatory.

My name in documents is v. Vignesh
In aadhar cars it is : vignesh vinayagam (Where the initial v is expanded)

Even though been submitting the self attested photocopy of aadhar card and the credit card statement, my debit transactions are freezed because of the above mentioned lame reasons.

To avoid these issues and been frustrated by the services i myself went to the nearest airtel store, opened an savings account and got the aadhar and fingerprint verification done successfully and rs 100 were also added to my airtel account.

The same has been mailed to the customer care mail id on 21 st september 2017 but still no response has been provided to me still and my debit transactions is still under freezed state.

Please find below the series of mails i have sent for regular follow up and till now a big zero response.

Been a corporate customer and holding multiple connections in my home network i will make sure in future that no corporate plans are been given a favour in my organisation and i have decided to escalate this issue to the higher level for legal intervention through my organisation because of the pathetic, illogical and unsatisfactory services been provided to me and wasting my time and money from past one month.

Need a urgent acknowledgement of this mail and the resolution of my issue and most importantly the strict action against those senior executives senior executives like mr jai, mr jaisalram and mr. Senthilram who fail to meet the company commitment to provide the resolution in 48 hours which is still counting from 02/09/2017.

This is to bring to your notice about the heights of frustration and irritation that has been caused to me regarding the blocked debit transactions from my airtel money account.
Even after been updating my account to the savings account in the nearby airtel shop along with the proper aadhar card and fingerprint verification i am still getting the mails for documents mismatch and asking me to update to savings account.

This is heights of stupidity being shown by the back end verification team that they are not aware of the things related to the customers.

They don't even have the basic commonsense of verifying the documents.

And even after updating to savings account on 20 th september still they couldn't verify it properly in their database and dropping me a mail again to do the same things.

Been a corporate customers this is really really annoying for having such a bitter experience and services by airtel.

Please to look into this and provide me the solution as there has been so lethargic and ir - responsible replies from the airtel executives and their back end verification team.

I have been going through lot of frustation and humilation as my money amounting to rs 318 is kept struck at the payments bank from past month without any use.

Regards
Vignesh
[protected]