Airtel — blocked my money in airtel payment bank

Address:

New Delhi, Delhi, 110045

My alrtel payment bank a/c no [protected]. I have updated my wallet ac to airtel payment bank on 14//9/17 by depositing rs 100 cash and transferd rs 10290 for payment of electricity bill later came to know that my date of birth mismatch so i can't to debit transaction. They told that link your adhar card to the account through biometric i. E go to airtel dealer make thumb impression. Then i do the same i call coustomer care they told that mail us your adhar card and proof of that you himself transferred rs 10290 in airtel wallet account. I mail my airtel credit statement and self attested adhar card to them
After making so many mail and talk to senior managers in coustomer support till now problem is not resolved
They give only me case id six digit numeric no. They himsef create it and himself close it whether problem is solved or not. The whole coustomer support and backend team do not know anythig first they hold you on phone after that himself cut the phone
I request other persons not to submit any paise to airtel payment bank
Also guide me how i can take my money back from fraud airtel bank.