Airtel — Breach of agreement by Airtel

Address:

Gautam Buddh Nagar, Uttar Pradesh

Airtel Broadband connection was given along with a lifetime warranty. Now the router is not functioning properly from past few months. I have made many complaints and the technician has confirmed that the router has gone bad. Since then, all complaints and tickets are being closed by Airtel without resolving the matter. Neither the company is replacing the router not repairing it with an excuse that the lifetime warranty is no more valid. Though when i took the connection, it was promised. Many complaints have been made but the ticket gets closed on its own stating the issue is resolved. Also, the IVR service is pathetic as most of the time one cannot get through the IVR, if lucky enough, the call gets disconnected. The company is cheating it's legacy customers. How can the company sell a product with a promise and later declare it is not applicable. This is purely a case of breach of agreement. My Land Line number is:[protected] Alternate Phone Number: [protected] Mudit