Airtel — Breach of fully blocked status of my mobile since more than 1.8 year / DND violation complaints not addressed in the right earnest

Address:	Gurgaon, Haryana, 122015
Website:	www.airtel.in

I am subscribed to Airtel vide the pre-paid mobile no. [protected] ( under the fully blocked status since Feb. 2014 ) . I have been complaining to Airtel while making calls to the relevant officials at Airtel and as even sending e-mails in comprehensive details since more than a year now on the following issues / concerns : 1. Why should I still be diligently lodging the DND violation complaints, follow ups on the same or even the PG portal complaints for resolution on the same when in the first place as per the fully blocked status of my mobile number [protected] since Feb. '2014 ( vide registration reference no. provided by Airtel as : W[protected] dated[protected] sms to this effect received from Airtel on[protected] at 16:08: 37 hours ), I, should not be getting any promotional calls or smses for that matter from the respective errant telemarketers . I am still getting the promotional calls and smses unabated till date ( rather I am deluged more than ever with the same ) on my mobile [protected], not only from the errant telemarketers subscribed to the respective service providers, but also even from the errant telemarketers subscribed to my own service provider Airtel . I, have questioned Airtel on the abovementioned fiasco many times ( with e-mails addressed to UCC head of Airtel -Mr. Anurag Jain, Complaints Head of Airtel – Ms. Beena Shahid, Airtel -ndnc, responses, net, etc but in vain till date. 2. I am given to understand vide the TRAI guidelines that the service provider should provide the feedback on the action taken within 7 days of the registration of DND Violation complaint against the errant telemarketer. But, it is observed that Airtel invariably gives 10-14 days of tenure for the feedback on the action taken while registering the respective DND Violation complaints by it . Also, the feedback on the DND Violation complaint lodged is seldom received within 7 days . Why ???? 3. Whenever, any promotional sms is recd. from the errant telemarketer and is accordingly reported to Airtel for the DND Violation complaint, the following is always mentioned in the remarks section of the DND Violation complaint forwarded to Airtel for its registration ( complaint always sent via e-mail to : [protected]@in.airtel.com with its Cc marked to airtel.[protected]@in.airtel.com ) : Remarks : I, want both the abovementioned mobile contact numbers of the telemarketer ( i.e. the number from which the above sms is been transmitted and the number as well mentioned in the body of the same sms ) to be immediately disconnected out of service for the reported DND violation. But incidentally, the number mentioned in the body of the same promotional sms has anytime not got disconnected out of service for the respective reported DND violations despite repeated reminders to Airtel, thereby allowing the errant telemarketer to go partially Scott free as his second number is free to make further DND violations and only one mobile number which is used by the telemarketer to transmit the promotional sms gets disconnected out of service for the reported DND violation. The above is apart from more than half a dozen PG Portal complaints which I have lodged with Airtel on the aforementioned since[protected] till date via DDGPG-DoT office ( at : airtel.[protected]@airtel.com ; Attn. : Ms. Beena Shahid – Head Complaints, Airtel H.O. ), but in vain as Airtel is reluctant to respond specifically on the complaints lodged by myself ( while managing to close the complaints citing vague and concocted details ) and provide a resolution on the same . Incidentally TRAI has also been updated for the last 8 months on my complaints against Airtel ( e-mails to : [protected]@trai.gov.in, etc ), but also in vain . In view of the above, kindly suggest / initiate appropriate punitive actions accordingly to uphold my rights as a telecom client .