Airtel — Breach of Identity & Refund Failure

Address: Airtel Center Plot No. 16, Udyog Vihar, Phase-IV, Gurugram – 122015, India Tel. No.: +91-124-4222222 Fax No.: +91-124-4248063

Website: www.airtel.in

Name: Anjoo Singh
• Registered Mobile Number:[protected]
• Airtel Broadband Landline Number:[protected]

Nature of Complaint:
1. Breach of Identity:
• On the Airtel Thanks app, instead of my mother’s registered details, the information of an unknown individual is reflecting.
• This is a serious data privacy and identity breach.
• The issue is not changeable from my end and despite multiple complaints to Airtel, no resolution has been provided.
• I have followed up over 10 times in the last one month, but Airtel has only responded with generic emails stating that someone will get back to me—yet no action has been taken.
2. Pending Refund of ₹1000 (Since 8th February):
• Refund for the Airtel Mesh Device is still pending.
• Despite multiple assurances, no refund has been processed.