Airtel — Broad Band-issue

Address:

Olympia opaline, chennai

This is to inform you that last year on 14aug2021 i have taken 1 year plan of 200MBPS and it is valid till 13aug2022. In april month 2022 i shifted to chennai and on 22april-2022 i requested airtel to shift my location from faridabad to chennai.In may end i received bill of rs1375.64/- i paid same.

At that time i didnot notice because i have full faith on airtel that they cannot do any thing wrong. But in jun month i again received bill then i look into matter that why i am receiving bill again and again, since i already paid one year payment to airtel.

After looking into it it came to know that due to airtel mistake my 1 year plan got disconnected and they have added new plan to me on account of shifting name.

When i complained in airtel customer care no they said me that we cannot continue your old plan since it was disconnected so you take new plan and balance amount of previous plan we will reimburse through your request mail.

Now my query to airtel.

1. Who has said to disconnect old connection if i have given request for shifting
2.If though its happen then why it was not discussed with me before disconnecting old plan and giving new plan.
3.Even if it is not possible to continue old connection then why airtel want request mail from me.Rather then they can simply reimbursement in my old method payment account.
4.I need compensation against these mistale done airtel and i am suffering becuase of any execurtive mistake.