[Resolved] Airtel — Broad bank

Krishnan KS

from Delhi, Delhi

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

Sir

I received the following flyer from airtel and it is surprised to know that is offering 100 GB data for the pack of 1499.(attached photo)

My internet broadband pack is of Rs.1499 and is being offered only 40 GB.

When airtel offering such offers why the regular customer are being duped.

Please clarify and if so I wish to avail the 1099 (50 GB pack) from my next turn.

+1 photos

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Mar 12, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jan 30, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 30 January 2017.

We are keen to resolve your concern; however, we will require your alternate contact number and convenient time to call for resolving your concern effectively.

We look forward to receive the required details.

Regards,

Anil S.
airtel presence (airtel Customer, service team)
bharti airtel ltd
[protected]@in.airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Feb 02, 2017

Updated by Krishnan KS Customer service agent although promised to change the plan to 1099 (50 GB) but it has not been effected till date. Further the above said plan was implemented 2 months back, airtel neither update my plan i, e, increased my data automatically but however charged more money i.e. Rs.1499 (for 40 GB) instead of 1099/- for two months.
It is also interesting to note that the airtel has resolved my previous issue saying that refund of Rs.500/- as rental advance will be made.but so far not done and now when asked to the customer agent, he was surprised.
It is a clear indication that the consumer complaint forum was replied with false information without actually resolving the actual issue to the consumer.

Verified Support

Feb 05, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 30 January 2017.

We were waiting to receive your contact details to enable us to address your concern.

Since we have not heard back from you, we trust your issue has been resolved.

If you require further information / assistance, please write to us at [protected]@in.airtel.com

Regards
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Jun 13, 2017

Updated by Krishnan KS Hi.

As per the latest broadband plans (pl see the link below) in Noida, Airtel is offering 750 GB for its customers but whereas I have been the regular customer for the past 1 year, have been given a peanut share of 100 GB.

Broadband plans
in Noida
https://www.airtel.in/broadband/noida

You are seeing plans for
NOIDA, India. CHANGE
BENEFITS/RENTAL(per bill cycle)
Local + STD Calls
Speed
Data
Bonus Data valid for 1 Year
Rs 899
Unlimited
up to 16 Mbps
60 GB
750 GB
Rs 1099
Unlimited
up to 40 Mbps
90 GB
1000 GB