Airtel — broadband activation

Address:

Chennai, Tamil Nadu, 600049

Dear sir
I was used broadband past 4 years, and last Sep 2017disconnected my broadband due to I went aborad. Now I wish to activate my broadband, and I requested on last Friday 18/05/2018, and service executive came on sunday(20/05/2018)they said we will come 3.30 p.m, but still they will not come after I called customer care executive they said your requested has been cancel due to no freebility in your area, i am living same address past 25 years, my question is I was used broadband past 4 years, but no freebility in my area?
Ph#[protected]
Mohan G