Airtel Broadband — Airtel Broadband criminally incompetent systems and customer care

Address:

Chennai, Tamil Nadu

Fixed line [protected] DSL [protected] AC no [protected] I was using 5 Gb plan, it got over and I received a call from call centre that as a premium customer I have the option o[censored]pgrading to 30 Gb plan at a discounted price. I asked her to activate 30 Gb on 1st November. On 1st November I made my first call, I told them that the new plan was not activated. They asked me to wait for 4 hours. On 2nd November around noon I checked, it still wasn't. I called again and was told it will happen in 4 hours. I checked on the night it was still not activated, I calked 3rd time and asked to talk to a manager. They refused, I asked for complaint number, they did not give any. Instead the lady gave her ID number (which I will reveal, if someone responds to this complaint). I was then fed up and gave up. Then on 6th November the internet started working at fast speed, so I assumed that 30 Gb is activated. But today the speed became slow again and I received message that my 5 Gb is 100% consumed. I'm so angry and frustrated with Airtel for such criminal incompetence, I actually have emails and messages from Airtel telling me that they had received my request for upgrade to 30 Gb but still I'm on 5 Gb which is finished again as recently I consume more. I have no power to call them again and am trying to upgrade through their website. But I don't trust them, also I don't know if they will honour the discounted upgrade package or not. And not to mention, in October my binatone airtel modem was not working and Airtel took 10 days to replace the modem and I have not checked my bill but I'm sure they would have billed me for the period the modem was down. Angry but also frustrated with Airtel. Regards, Yogi