[Resolved]  Airtel Broadband — Airtel Irresponsible behavior

Address:

Bangalore, Karnataka

I dont understand if Airtel sales guy are well aware of their connection guidelines or procedures..

I stay in a multifloor building where we dont have airtel broadband coverage...but the adjacent apartment is having the coverage..

so when i contacted this sales guy Joy ([protected]), he asked me to get the permission from apartment association manager so that he can give the connection..

i followed up with this manager for three days and finally got the approval...

Then he came and collected the documents and fees of rs 500 by cash...

The installation request number is : 18859705
airtel fixed line : [protected]

I waited for two days and no one called me..this guy hadnt picked the call... Then i called customer care to find out the status.. i was shocked to hear that my case is closed because of no network coverage..

When i called this guy..he gave his manager number, who just refused by saying its not in his hands...

finally after 3, 4 days of follow up, This sales guy joy has told that i will get a refund and no connection...

> SALES GUYS DONT HAVE KNOWLEDGE..

> CUSTOMER CARE NEVER INFORMS US ABOUT REQUESTS..

>THEY SIMPLY CLOSE THE CASES WITHOUT DISCUSSING WITH CUSTOMERS..

VERY IRRESPONSIBLE ON AIRTEL PART...JUST WASTED A LOT OF TIME...

UNNESSECARY CALLS AND HEADACHE...