[Resolved] Airtel — Broadband and Landline connection | |||||
I have taken up the Airtel connection for landline and broadband services on 11th July 2016. And within a fortnight the connection has had no service. I have been calling their customer care since 4th August 2016 but no solution or certainty on when will the problem be corrected. I have put a request for cancellation of the connection and refund of money taken by their executive at the time of registration of the connection. But I haven't received any feedback from them on this as well. The services was taken up for my shop and every day is causing a business loss which the Airtel is not ready to understand or consider. Please help me resolve the issue and refund of my registration money of Rs 500. Was this information helpful? | |||||
Sep 19, 2016 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Aug 16, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post, dated 16 August 2016 . We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively. We look forward to receive the required details. Regards, Anil S. airtel presence (airtel Customer, service team) bharti airtel ltd airtel.[protected]@airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Aug 19, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post, dated 16 August 2016. We were waiting to receive your contact details to enable us to address your concern. Since we have not heard back from you, we trust your issue has been resolved. If you require further information / assistance, please write to us at airtel.[protected]@airtel.com Regards Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. airtel.[protected]@airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
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