Airtel Broadband — Broadband access [protected] | |||
Am vinish and I heard from my friends about the Airtel broadband which is one of the best among all the companies in the market currently and I decided to change my connection from MTS to airtel broadband newly, I requested for the connection and the representative also came for documentation and collected all my relevant documents on August 29 2015, on further Monday 31st August I received a SMS from AD-AIRCCF stating that documents received and the fixedline account no. [protected] and Installation order no 40859722, will be processed in 3 working days, but until now not done due to in availablity of point it seems. If this is the reply they could have told me at the time of my request itself I could have not wasted my time and money when providing the documentation with attestation of notary public also I would like to know why this feasibility check was not done at the earlier stage when I requested for the connection before getting the documents from for verification ?, Wasting my time and this is really frustrating and you(Airtel) being one of the no.1 organization in the market the service rendering to a new client is not really fair and hence forth I will not seek any connection from airtel and will take this a learning for me and there are many small concerns providing wonderful services hence will seek them, I have not seen such poor service ever in my life and will also suggest all my friends and social network if possible about the poor service of the airtel. Thanks for your kind support Was this information helpful? | |||
4 Comments | |||
Comments
Dear Mr. Vinish,
This is with reference to your post dated 21 October 2015.
We would like to acknowledge that we are working to address your concern as soon as possible.
We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at airtel.[protected]@airtel.com
Regards
Umesh Arora
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
This is with reference to your post dated 21 October 2015.
We would like to acknowledge that we are working to address your concern as soon as possible.
We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at airtel.[protected]@airtel.com
Regards
Umesh Arora
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
This is the same case for me as well. Its been 2 months and 11 days since they said the connectione would be installed but nothing has been done. on further enquiry, they say that there is some port issues in the area and so it cannot be done. Why then collect the installation fee and cause all this trouble? Even, they said that the service guy will come to my place to inform me if the connection would be feasible or not. But customer care representative both through phone & service centers say that it is not. This is playing fool with customers and commoners like us.
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Hope they take the needed action in due time.
Somehow 121 responded to my complaint and they provided the refund after I posted my complaint.