Airtel Broadband — Broadband connection cancelled and 1000rs refund amount has been not yet received from AIRTEL.

Address:

Bangalore, Karnataka

To Airtel, This is a complaint regarding the non-payment of my refund amount. Here are the particulars: I applied for a broadband connection last month and was promised a connection in maximum four days. But no one came for a week. So called the person who took my application by the name of Muzamil Nafees([protected]) again and told him my problem and he gave me a number to talk to. I called that number and the person told me that the connection is not feasible in my house. So I called Muzamil again and told him about it. He told me that he will call me later after talking to the guy. But he didn't call back so I had to call Muzamil back and then he told me that a new box has to be fitted it will take another 30 days, I told him that its okay as long as I get my connection. But again waiting for 10 days proved useless as when I called he told i will do do do which was very irritating to listen. So I asked for a refund and they told me to call another number (customer care). So I did and they told me that refund process has been started and I will get my money back on or before the 31st of last month. I waited till the 31st but didn't get any money so I again called customer care to ask about the status of my refund. I am keep on waiting but till now didn't see any development in my case so I called customer care about my complaint status and they told me that I will get my refund 10 to 20 days after the activation is rejected. So I called the number Muzamil Nafees([protected]) and asked him about my refund amount but nobody has communicating properly and i fed up with these people they are not behaving properly. so requesting airtel to take some intermediary action on this. Below are the particulars about my case. Name in which connection is requested- Shreekanta Seethareddy. Contact Number-[protected] Airtel Account Number-[protected] (The Number Given By Airtel Nodal Officer in the email reply)