Airtel Broadband — broadband/landline connection not working

Address:	Chennai, Tamil Nadu, 600042
Website:	www.airtel.in

Hi!

This has reference to the airtel broadband service at our place bearing contact#[protected]. We got this broadband connection installed on 28th july 2017. Within one month, the line got disrupted and we have not been able to receive calls or access the internet service. The same was reported to the airtel customer care for restoration on 5th september 2017 at 4.30pm. They got the complaint registered at their end and shared a sr# 87313996 with us for further follow up and also guaranteed us to fix the issue within 48 hour time. A field engineer named mr. Tamil called us from [protected] who also visited the site the same day evening to diagnose the problem. He identified the problem and informed us that the cable beneath the road is cut and hence, the phone line is not working. He also confirmed that a service engineer shall visit the site the next day and get the same fixed. However, time passed by and no one came to restore the connection. We kept following the customer care regularly but every time the customer care had the same answer for us that is “we will fix the issue in 48 hours!” and they had no clue whether the service team is working or not to fix the issue. On 6th september, we kept calling mr. Tamil frequently but he did not respond to any of our call. As tamil did not respond to our call, we contacted airtel customer care to find out the status of the complaint and heard from mr. Anbu, who introduced himself as the manager, that the internet problem is prevailing across chennai and that he shall not be able to confirm us the deadline to restore the connection. Next day, somehow got connected to mr. Tamil, over phone but from a new mobile number. Once again he assured us that the connection will be restored by end of the day and no one turned up this time as well. Have discussed with mr. Tamil today but i am not sure whether he will resolve the issue or not.

Most of our work is online based and without internet we get immobile. I request airtel team to consider this matter as a matter o[censored]tmost importance and resolve it immediately.

Regards,
Venkatesh r
[protected]/[protected]