[Resolved] Airtel — Broadband cheating service with bill for non connected months/days | |||
Dear Sir / Madam, Kindly note that from the beginning of Airtel broad band connection, I was promptly paying in time without any delay charge to Airtel. Due to flood in Chennai, Airtel has failed in its broadband service connection to my home as follows: In the month of November 2015: 8 days disconnected December 2015: All days disconnected January 2016 : Service disconnected after restoring only for 3 days Kindly note that in theses above 'three months' totally 27 days ONLY they provided connection. But they wanted charge for all days for these 3 months! Due to this cheating attitude of Airtel, I stopped paying they and my multiple request for proportional bill for the connected days were not cared by Airtel, but they continuously demanding for whole 3 month charge with torturing me and my family with rubbish talks over phone and also in person. Actually I suffered a lot with their disconnection in the month of Nov, dec. and January due to their irresponsible service, so I was compelled to change broadband to other operator available here. So kindly advice to protect me from their torture please. Thank you With kind Regards, Thulasingam J My Disconnected Airtel broadband phone number: [protected] Was this information helpful? | |||
Jan 19, 2017 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Mar 18, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 16 March 2016. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at airtel.[protected]@airtel.com Regards Akanksha Singh airtelpresence (airtel customer service team) bharti airtel ltd airtel.[protected]@airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Mar 21, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 16 March 2016. We would like to confirm that we have shared the resolution details with you. Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com Regards, Anil Sachdeva airtel presence (airtel Customer, service team) bharti airtel ltd airtel.[protected]@airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||
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