[Resolved]  Airtel — Broadband connection[protected]

Address:

Pune, Maharashtra, 411 035

C.B.K. Poduval OM SERVICES, Poona, Maharashtra M.No.[protected]

Sirs,
In the 1st week of June 2016, I complained to the Customer Care that my internet is not functioning. Next day, they sent a Service Engineer who inspected the line and informed me that the Modem is faulty and I got to replace it. I requested him to do it. He informed that I must get a new Modem, upon which he will come and repair it.
The Engineer, then and there called Airtel and informed this. I told him that for the last one and half year, I am paying Airtel much much more than usage. I am a one man company and I stay out for 15 days every month. Even on the remaining 15 days when I am in office I don't get time to sit on Net or the net has problem or office electric supply has some problem. Thus my monthly consumption is even less that half g.b, whereas I pay a bill of Rs.500/- + every month. I do not wish to buy a new modem so you must disconnect this Land line. He said it is Customer care job.
Immediately, on the same day I telephoned Customer care. I told them to disconnect the phone and that I am not willing to purchase a Modem. The Executive who spoke to me asked me to hold on for a minute. He spoke to his Officer, probably. Then he told me that " you are our client for quite a long period ( since 2007 ), hence we will replace the modem free of charge. I said okay. After 2 days the Service engineer telephoned me and asked whether I bought the device or not? I told him what Customer care executive had told me. However he said that he can not carry out repair unless I get a new modem. Then I telephoned Customer Care that my broadband connection must be disconnected with immediate effect. I told him that I paid May bill. If Airtel wants, they may deduct the current half month's phone rent from the deposit or upon intimation I shall pay the same. FROM THAT DAY I STOPPED USING THIS BROAD BAND CONNECTION. I unplugged the broad band internet connection & kept. As far as I am concerned, there ends our relationship reg this connection.
I locked my office and left for Kerala the next day. When I was in Kerala, a message came to my above mobile number that " the repair is done". IT IS FALSE. No one can enter in my office when I am away.
From that month, Airtel has been billing me. SMS, phone calls etc. asking payment were received, I explained to maximum no of officers who telephoned me. I sent e mails, I sent a regd post Letter to Bharati Airtel Office at Pune-37. In spite of all this, still no action is initiated to disconnect this broad band line. On the other hand, Airtel's last month's bill is Rs.2, 800/+
How can the company raise bill on a non-functioning connection? Especially when it is due to faulty device installed by the company. It is totally unfair on the part of the company to trouble me because, even with suffering, even paying heavily ( much more than utilization), I kept our long standing connection active for all these years ( more than 8 years). You honestly check the usage and payment comparison.
I request that this connection must be cut off, no bills should be levied from June 2016.
Thank you
Yours faithfully
For Om Services

C. B. K. Poduval
Proprietor