Airtel — broadband connection fraud and waiting for connection and refund for last 10 months

Address:

New Delhi, Delhi, 110062

This is furtherance to my request for a broadband connection of airtel at my residence duggal housing complex, school road, khanpur, new delhi - 110062 in the month of february 2018. An executive came home and filled my form and took all the necessary documents and also the broadband registration fee of inr 1000/- from me. He said that post processing the connection would be done in 7-10 days time. Initially after 15-20 days follow up with him, i was told that, the broadband lines have been cut and destroyed due to digging for sewers and would take time to be up. I informed him to update me from time to time. Even after multiple reminders and call till last month, i was assured that the airtel would again do a feasibility study and line would be laid again and connection would be provided. Since july - august 2018, i have also been getting call from various airtel agencies to check for my satisfaction level post my broadband connection. I have been telling all of them that i am yet to receive the connection and then they hurriedly say, that they would take this case on priority and get it done. Since last 2 months i am trying to get in touch with your customer care department to help me out on the same. Then i have been giving false promises to wait as some executive would visit me in 48 hours for the details and they are say that your area is not covered in the feasibility and i can go ahead for home wife that too feasibility is there. Its been a month that none of the executive have come home and visited to explain me anything. I request you to kindly refund my inr 1000 registration fee as i have been severely mentally exhausted and traumatized and enough of follow up have been done from my side. I am also attaching the enrollment form which has the cef which was given to me by the executive. Being an airtel brand user for last 10-12 years i expect a early resolution as i have suffered enough.

Please refund at the earliest.

Caf no. 1108354

My no is [protected]. I have been hangling with your customer care teams since last 4 months